Insurance repairs, done properly.

Yes. A large part of our work is done through insurance. You get a quote from us, submit it to your insurer with their claim forms, and once it's approved (after their assessor inspects the vehicle) we carry out the repair.

No. You lodge and manage the claim with your own insurer, who sends you the forms and an assessor. Our role is to give you an accurate, itemised quote and carry out the approved repair properly. We're always happy to explain how the process works.

On most claims, yes: you are generally entitled to choose your own repairer, in line with the Competition Commission's right-to-repair guidelines, so you can bring your quote to us. The exception is if your car is still under manufacturer warranty, where an approved repairer may be required. Ask us and we'll advise honestly.

Excess is the portion of the repair cost you pay yourself when you claim, as set out in your policy. Your insurer covers the balance. The amount depends on your policy, so check with your insurer. We'll always give you an honest, itemised quote so you know exactly what's involved.

No, we don't offer one ourselves. Whether you get a courtesy or hire car through your insurer depends on your policy: some policies include one and some don't. Check what your cover allows, and we'll work in with whatever arrangement applies to you.

It depends on the extent of the damage and parts availability, so we never quote a fixed number up front. What we do give you is a firm completion date with every quote.